Last updated: November 2026
Free shipping on every order
Shipping is free on every order to all the countries we ship to: the United States, Germany and Spain. The price you see is the price you pay. Prices for Germany and Spain are in euros and include VAT; in the United States, sales tax is added at checkout where it applies.
Digital File
Nothing is shipped: your HD file is emailed within minutes of your order. If it hasn't arrived, check your spam folder or write to us and we'll resend it.
Canvas and poster: made to order
Each print is made for you after you order it: printed, stretched over a wooden frame (canvas) or rolled in a protective tube (poster), and checked by hand. We email you a tracking link as soon as your order ships.
Delivery times
Orders usually arrive within 15–22 days of ordering, production included. The delivery window shown on the product page and in your cart is calculated for the day you order. These are estimates, not guarantees: carriers and holiday peaks can add a few days.
Christmas
To receive your order before Christmas, please order by the date shown on our site. Orders placed later are made and shipped as quickly as we can, but we can't promise delivery by 24 December.
Address changes
Please check your shipping address in the order confirmation email. Changes are possible within 30 minutes of ordering; write to us straight away. We can't ship to military (APO/FPO) addresses.
Lost or damaged parcels
If your parcel is lost or arrives damaged, we'll send a free replacement or refund you. Report it within 30 days of delivery; see our Refund Policy for details.
Questions?
Email support@twogoodogs.com, we're happy to help.