Refund policy

Last updated: September 2026

Because every Two Good Dogs portrait is made specifically for you and your pet, we can't accept returns for a change of mind — each order is final sale once it's in production.

That said, if you're not happy with what arrives, tell us. Getting it right for you matters more to us than the letter of any policy.

Wrong item, wrong size, or damage in transit

If we sent the wrong product, printed the wrong size, or it arrived damaged, we'll replace it, no argument — just reach out and let us know what happened, and we'll take it from there.

Changing your mind right after ordering

You can cancel or change an order within 30 minutes of placing it. After that, our artists have usually already started on your piece, so a later change or cancellation is handled case by case rather than guaranteed.

About the photo you send us

Your portrait is drawn from the photo you upload, so its quality matters: please follow our photo guidelines when choosing one. A blurry or low-resolution photo will produce a correspondingly rougher result, and there's a limit to what we can fix after the fact — small touch-ups like red-eye or eye color are usually possible, but we can't reliably alter expressions (opening or closing a mouth, adding a smile, and similar requests). The examples shown on our site were all created from clear, high-resolution photos, which is the standard we're aiming to match for you.

Promo codes

One promo code per order, please — they can't be combined, aren't transferable, and some may come with their own conditions. Codes are subject to change, and shipping is calculated on your cart total after any code is applied. We're not able to apply a code retroactively, so enter it at checkout if you plan to use one.

Contact us

Questions about an order or this policy can be sent to twogooddogs@gmail.com.